Inside the Eaton Centre’s new Nordstrom, with a Madewell boutique and 24-hour concierge

The Eaton Centre’s north end is no longer a construction zone: as of tomorrow, shoppers will be able to explore three palatial floors devoted to designer goods and in-store boutiques from the likes of Loewe, Miu Miu and Stella McCartney. The space is flooded with natural light from rows of windows and skylights, and the customer service goes above and beyond: there’s a 24-hour concierge who will help you put together a last-minute outfit at 3 a.m., personal stylists who will come to your office, and free delivery in under two hours to anywhere in Toronto. A centralized bar on the second floor offers liquid cures for shopping-related stresses, and plush private shopping suites provide a zen space to try on dramatic Alice and Olivia ballgowns or laid-back Madewell basics (yup, Madewell has finally arrived in Canada).

The main floor’s help desk can assist shoppers with with anything (even if you just need to charge your phone—there’s a charging station here and others around the store). Collectively, the staff speak 31 languages.

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