Services Coordinator

Summary
Reporting to the Purchasing Director, the Services Coordinator is responsible to support the client services and sales account management teams and all other tasks related to the Global Sourcing & Operations umbrella.

Main Tasks

  • Set up new clients in ERP System and link to web;
  • Assist with the administration of new and existing items on the web;
  • Assist with the administration of web related processes such as care labels content approvals and file transfer protocols (pre-loaded orders, batch schedules, web order logs, etc.);
  • Support first level inquiries about web orders and “stuck in cart” scenarios;
  • Provide daily support to customer accounts and perform follow-ups to build strong customer relationships;
  • Coordinate the upload and removal of office closure web messages with the I.T. Dept.
  • Follow-up on credit approvals, signatures and payments;
  • Action out inventory directives including sales orders in our ERP system;
  • Produce various reports from our internal systems, as required;
  • Perform Front line management of the company phones, visitor reception;
  • Coordinate office and kitchen supplies purchasing.

Prerequisites

  • CEGEP or College diploma in Business Administration or other similar degree;
  • 1+ years of experience in customer service or sales support role;
  • Experience in purchasing, supply chain and/or logistics functions;
  • Experience with ERP systems, SAP an asset;
  • Excellent knowledge of Microsoft office programs, namely Excel and Outlook;
  • Web content management experience would be an asset;
  • Strong written and oral communications as well as conversational skills;
  • Ability to work well under pressure in a multi-tasking environment;
  • Creative problem-solving and critical thinking skills;
  • High sense of urgency and must demonstrate ability to meet deadlines;
  • Fluently bilingual – French & English, Mandarin an asset.

To Apply

Send your resume and cover letter to Martin Lemieux, Director, Global Sourcing & Operations: martin@accentlabels.com