Services Coordinator

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Reporting to the Purchasing Director, the Services Coordinator is responsible to support the client services and sales account management teams and all other tasks related to the Global Sourcing & Operations umbrella.

Main Tasks

  • Set up new clients in ERP System and link to web;
  • Assist with the administration of new and existing items on the web;
  • Assist with the administration of web related processes such as care labels content approvals and file transfer protocols (pre-loaded orders, batch schedules, web order logs, etc.);
  • Support first level inquiries about web orders and “stuck in cart” scenarios;
  • Provide daily support to customer accounts and perform follow-ups to build strong customer relationships;
  • Coordinate the upload and removal of office closure web messages with the I.T. Dept.
  • Follow-up on credit approvals, signatures and payments;
  • Action out inventory directives including sales orders in our ERP system;
  • Produce various reports from our internal systems, as required;
  • Perform Front line management of the company phones, visitor reception;
  • Coordinate office and kitchen supplies purchasing.


  • CEGEP or College diploma in Business Administration or other similar degree;
  • 1+ years of experience in customer service or sales support role;
  • Experience in purchasing, supply chain and/or logistics functions;
  • Experience with ERP systems, SAP an asset;
  • Excellent knowledge of Microsoft office programs, namely Excel and Outlook;
  • Web content management experience would be an asset;
  • Strong written and oral communications as well as conversational skills;
  • Ability to work well under pressure in a multi-tasking environment;
  • Creative problem-solving and critical thinking skills;
  • High sense of urgency and must demonstrate ability to meet deadlines;
  • Fluently bilingual – French & English, Mandarin an asset.

To Apply

Send your resume and cover letter to Martin Lemieux, Director, Global Sourcing & Operations: [email protected]